Terms and Conditions

Welcome to Brickwood Custom! By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully.

General Information

  • Brickwood Custom is a small business specializing in handcrafted wood and epoxy products.

  • All products are made to order or sold as listed in our online store.

  • Due to the handmade nature of our work, slight variations in color, texture, and appearance may occur. These are not considered defects but part of the charm of handcrafted items.

  • These terms apply to all visitors, customers, and others who use our website or services.

Custom Orders

  • All custom orders are handcrafted and made to order. Please allow for a minimum of 3 weeks production time based on the size and complexity of your piece. We’ll provide a detailed timeline once your project is confirmed.

  • Custom orders require a non-refundable deposit of 50% to begin work.

  • Final payment is due upon completion of the piece. Items will not be released until full payment is received.

  • We provide progress updates for custom pieces. Design changes after approval may result in additional charges or timeline adjustments.

  • Marketing Use: By commissioning a custom order, you agree that Brickwood Custom may photograph or share details about the piece for marketing purposes, including our website, social media, or promotional materials. If you prefer not to have your custom order featured, please notify us in writing when placing your order.

Shipping

  • Shipping fees will be calculated based on size, weight, and delivery location.

  • Brickwood Custom is not responsible for delays caused by shipping carriers.

Delivery & Pickup

  • For local customers, we offer delivery or pickup by appointment.

  • Delivery costs will be calculated based on location and size of the order.

Order Cancellations

  • Custom orders are crafted specifically for you, so cancellations can only be accepted within 48 hours of placing your order.

  • For ready-to-ship items, cancellations must be made before the order is processed for shipping. Once shipped, all sales are final.

  • We understand that unforeseen circumstances may arise. If you need to cancel beyond these timeframes, please contact us to discuss options. While we cannot guarantee a refund, we’ll do our best to find a solution that works for both parties.

Returns & Refunds

  • All sales are final. Due to the custom and handmade nature of our work, we do not accept returns or offer refunds.

  • If your item arrives damaged, please contact us within 48 hours with photos and details. We will work to resolve the issue promptly.

Service Terms: Installation, Repair, and Other Services

  • Installation: Installation services may be available for certain products upon request. Pricing for installation will be based on the complexity of the job and the location. A quote will be provided before the service is scheduled. Brickwood Custom is not responsible for any damages caused during installation if the space is not prepared adequately for the installation process.

  • Repairs: We offer repair services for Brickwood Custom products, including refinishing or structural repairs. All repairs are subject to assessment; pricing will be determined based on the scope of work. Any repairs requested outside of the original purchase agreement may incur additional charges.

  • Service Availability: All services, including installation and repairs, are subject to availability based on your location and the current workload. We will provide an estimated timeline before confirming any service appointments.

  • Service Liability: While we take great care in providing installation and repair services, Brickwood Custom is not liable for damages or issues caused by external factors such as wear and tear, misuse, or improper care of products.

Intellectual Property

  • All designs, images, and content on this website are the property of Brickwood Custom. They may not be reproduced, distributed, or used without our written permission.

Limitation of Liability

  • Brickwood Custom is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Privacy Policy

  • We value your privacy. Please refer to our Privacy Policy for details on how we handle your personal information.

Changes to Terms

  • We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on this page.

Contact Us

If you have any questions about these terms, please reach out to us at: brick@brickwoodcustom.com